FAQs

Order Status

• How do I cancel an item in my order?

• Has my order shipped?

• How do I change quantities in my order?

• How do I track my order?

• My order never arrived.

• An item is missing from my shipment.

• My product is missing parts.

• When will my backorder arrive?

My Account

• How do I create an account?

• How do I edit my account information?

• How much is my shipping?

• I forgot my password.

• How do I return my product?

• I received the wrong product.

• What is your return policy?

• When will my order ship?

Shipping and Returns

• Shipping Policies

• When will my order ship?

International Shipping

• Do you ship to my country?

• International Delivery

Guarantees

• Superior Lighting Warranty

• Privacy Policy

• Security

Pricing and Billing

• Do I have to pay sales tax?

• I have a question on my charges.

• What are my payment choices?

• I need a copy of my receipt/invoice.

• When will my credit appear on my account?

• When will my credit card be charged?

Buyer's Guide

• How do I buy/redeem a gift certificate?

• How do I find my product?

• How do I navigate the site?

• How do I use a coupon?

Additional Support

• Directions to Our Warehouse

• How are we doing? - SURVEY

• How to open a Business Account

• How to Save Energy

• Ordering Information

• Terms and Warranty Information

• How do I contact you?

Lamp Recycling

• Handling Broken Compact Fluorescent Lamps

• Linear Fluorescent Recycling

• RecyclePak Recycling kits

• Recycling Statistics

• State Disposal Regulations